Residents

We are delighted that you have chosen to live in one of our homes.

We work hard for our residents, constantly striving to improve the services we offer. We see it as our duty to:

• provide homes of the highest quality

• carry out maintenance and repairs speedily and efficiently

• provide easy contact and good communications with residents

• encourage residents to play their part in the management of their homes.

Quick links

To help you find what you want quickly we have put links to the areas you ask us about most on the menu bar to the left and in the list below.

• Customer relations – our customer care standards, compliments and complaints form

• Getting involved – all the ways you can get involved in improving the services we provide to you.

• Reports - your annual Residents' report and a selection of other documents.  

• Repairs Service Centre – request a repair online.

• Forms - useful online forms.

• Useful numbers – including contact details for your Housing Services Officer .

• http://www.allpayments.net  - use this service to pay your rent online.

• http://www.upmystreet.com - this service provides information about your local area.

If you do not find what you want, try using the ‘Search our site’ box which can be found on the top left-hand corner of each page, or call your Housing Services Officer.