Repairs Service Centre

We are committed to keeping your home in good condition and to providing an effective, responsive service.

You can report repairs by phone, email or online. Here's how to report:

• gas repairs, including emergencies

• other repairs

• emergency repairs (not gas repairs).

Before you phone  

Please have the following information ready:

• your address

• contact phone number

• details of the repair

• times when it is convenient for us to call (if not an emergency).

Gas repairs

If you smell gas

If you smell gas, turn off the gas at the meter and contact National Grid (formerly Transco) on its emergency number: 0800 111 999.

The advice from National Grid if you smell gas is:

• do not smoke or strike a match

• do not turn electrical switches on or off

• put out any naked flames

• open doors and windows

• keep people away from the affected area

• turn off the meter at the control valve.

All other gas repairs

Please contact the contractor for your area: 

Other repairs

Online

Report a repair at any time by submitting a Request a Repair form to us or emailing repairscentre@presentation-sia.org.uk

By phone

Report a repair between the hours of 9.00am to 5.30pm, Monday to Friday, by phoning 020 7091 9310

Emergencies

During office hours

Office hours are Monday to Friday from 9.30am to 5.30pm

To report a repair during office hours phone the repairs team on 020 7091 9310 or email repairscentre@presentation-sia.org.uk.

Out of office hours

For emergency repairs (not including gas) between 5.30pm and 9.00am weekdays and all day weekends and Bank and Public Holiday periods call 0845 600 0610.

Please do not contact the out-of-hours services other than in an emergency, or we may charge you for the call-out fee.

Our commitment

We aim to carry out repairs to a high standard and within the timescales given in our Residents' Handbook (which you can download from the end of this web page). Equally, we ask you to look after your home and to carry out the minor work that is your responsibility, which you can check in the Residents' Handbook.

Please help us to keep our repairs standards high by telling us how we did using the repairs feedback form.